Re-introducing Fluency: Adaptive Work Intelligence

Hi everyone,

Today’s a big day for us and for you. I’m thrilled to share what we’ve been building, shaped by your feedback and challenges you’ve shared with us.

When we first started Fluency, we focused on automating documentation. That is valuable, but you told us something deeper. What you really needed wasn’t just cleaner process guides, but clarity on how work actually gets done inside your organization i.e., the execution.

Again and again, we heard the same story. You could see results in a dashboard, but not the flow of work behind it: the hidden steps, handoffs, and workarounds that often determined success or failure. Traditional tools focused on tidy, structured processes and ignored the messy, unstructured side of work. And as you know, that’s where complexity, bottlenecks, and risk really live.

That’s why we have built the new Fluency.

🗺️ A Live Map of Your Work

From day one, Fluency builds a live map of how your organization works and ties every action directly to outcomes like revenue, cost, speed, quality, and risk. For the first time, you can see why results happen, not just what the results are.

And because Fluency works across everything automatically, in real time, you’re not waiting for next quarter’s audit or a consultant’s report. You see what’s happening live so you can act on it immediately. All without any integrations or heavy IT projects needed.

🗝️ What This Unlocks for You

Customers are already putting Fluency to work in powerful ways.

• CIOs and Transformation leaders are cutting through scattered AI pilots, finally proving which ones deliver true ROI directly towards key business outcomes

• COOs and Operational leaders are standardizing execution and course-correcting dynamically to keep KPIs on track

• Compliance leaders are catching risks before they spiral, rather than after an audit or worse case, that fine

• Department heads are turning their best performers into everyone’s teachers with living SOPs that automatically optimize and standardize for all

The outcomes are exciting: real confidence in AI spend, faster operations, stronger compliance, and continuous improvement baked into the way your team works.

🎥 See It in Action

I recorded a short video to share more about what this means and why we believe this is such a step forward

Watch the 2 minute introduction.

And if you’d like to see Fluency live on your workflows, we’d love to walk you through it:

See it Live.

This is a big milestone for us as a company, but more importantly, it’s the start of a new way of working for enterprises everywhere. A way to see what was once invisible, to act with confidence in real time, and to build organizations that are continuously improving.

Welcome to Adaptive Work Intelligence. Welcome to Fluency.

Thanks for being part of the journey 🤝.

Finnlay

CEO & Co-Founder